What to Expect When You Visit – COVID-19

We want to thank you all for your patience and understanding during these uncertain times. Please read the information below regarding what to expect for your visit to Oceanside Animal Hospital during the COVID-19 pandemic.

BEFORE YOUR PET'S APPOINTMENT

We will email you a patient history form to be completed 24-48 hours before your pet's visit. 

FOR YOUR PET'S APPOINTMENT

  • For our staff and clients' safety, access to Oceanside Animal Hospital is limited to staff only at this time, and care for your pet will be via curbside service.
  • When you arrive for your appointment, call us at 250-248-0008 or knock on the front door at your appointment time.
  • A staff member will meet you at the front door to collect your pet.
  • Please wait in your vehicle or outside the front door for the duration of your pet's appointment, unless a drop off appointment has been previously arranged.
      • Please note that you may be charged a boarding fee if you choose to leave the parking lot and are unavailable to collect your pet when their appointment is finished.
  • The veterinarian will perform a physical exam on your pet.
  • Once the examination is complete, the veterinarian will call you on your cell phone to discuss the exam findings and her recommendations.
  • Once your pet's visit is complete, you will pick up your pet at the front door.
  • Payment can be made via credit card over the phone, or a staff member can bring a portable debit machine outside to you.

Medication/Food Pickup

  • All medication/food pickups are via curbside service at this time.
  • Call us at 250-248-0008 when you arrive at the clinic or knock on the front door.
  • Payment can be made via credit card over the phone, or a staff member can bring a portable debit machine outside to you.

Please contact us at 250-248-0008 if you have any questions or concerns about these procedures.

Take care and stay safe,

Oceanside Animal Hospital Team